Cancellation and Transfer Policy
CANCELLATIONS BY US
If a course is cancelled by Create and Make, participants will be notified and given the opportunity to transfer to another course. Otherwise the full cost of fees will be refunded within three weeks, under normal conditions. We shall not be liable for any other consequential loss.
CANCELLATIONS BY YOU
Cancellations on the part of the participant made less than 14 days before the start of the course are non-refundable. Cancellations made before that time will incur a £20 administration charge.
Transferrals from one course to another may be made up to two weeks prior to the course start date, subject to availability.
If you are no longer able to attend a course, substitutions may be accepted up to seven days prior to the course start date. Please note substitutions cannot be accepted once the course has started.
In the event of staff illness, we will attempt to find a substitute tutor. If this is not possible, the class will be postponed, participants will be notified and the class will be rescheduled. Alternatively, the missed hours may be added to the remaining course classes.
STRIKES & SECURITY ALERTS
In the event of a public transport strike, security closure or severe weather conditions, we may have to cancel or close a class early for reasons beyond our control. Unfortunately in these situations we cannot accept liability, provide an alternative session or offer a refund.
Non-attendance of classes due to illness, or for personal or professional reasons does not provide the right to refunds, extra tuition or transferral to another class. However, in such an event we shall consider all the circumstances and take such action that we consider fair and reasonable, subject to availability.