Privacy Policy

This Privacy Policy explains how Create and Make ("we", "us", "our") collects, uses, stores and protects your personal data when you visit our website or become a member.

We are committed to protecting your privacy and handling your personal data in a transparent and lawful way, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Create and Make is a sole trader business operating in the United Kingdom. We provide a subscription-based craft membership, including in-person and virtual events.

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

Email: hello@createmake.co.uk

2. Personal Data We Collect

We may collect and process the following types of personal data:

  • Identity data: your name

  • Contact data: email address, telephone number

  • Account data: login details and membership information

  • Payment data: subscription status and payment confirmation (payments are processed securely by third-party payment providers; we do not store full card details)

  • Communication data: emails or messages you send to us

  • Technical data: IP address, browser type, and information about how you use our website

Community platform data
Where you choose to join a community platform operated by us (such as a WhatsApp group or social media community), we may process your name, username and/or mobile phone number for the purposes of facilitating group communication, event updates and member interaction.

3. How We Collect Your Data

We collect personal data when you:

  • Visit our website

  • Register for an account or purchase a subscription

  • Contact us by email or other means

  • Choose to join our community platforms

  • Participate in events, forums or online discussions

4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To provide and manage your membership and account

  • To process payments and administer subscriptions

  • To communicate with you about your membership, events and updates

  • To manage and facilitate member interaction and communications through community platforms (such as WhatsApp or social media groups) where you choose to participate

  • To respond to enquiries or complaints

  • To improve our website and services

  • To comply with legal and regulatory obligations

5. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Performance of a contract: where processing is necessary to provide your membership and services

  • Legitimate interests: to manage and improve our business and communicate with members

  • Legal obligation: where required to comply with the law

  • Consent: where you have given clear consent (for example, for optional marketing communications)

6. Sharing Your Personal Data

We only share your personal data where necessary and appropriate, including with:

  • Payment processors and IT service providers

  • Website hosting and email service providers

  • Event venues or facilitators where relevant

Where we use third-party community platforms such as WhatsApp or social media groups, your personal data will also be processed by the platform provider in accordance with their own privacy policies. We do not control how these third parties process your personal data once it is shared on their platforms.

We do not sell your personal data to third parties.

7. Community Platforms

We use third-party community platforms (such as WhatsApp and social media groups) to support member communication, event updates and community engagement.

Participation in these platforms is optional. If you choose not to participate, you will continue to receive essential membership communications by email.

Please be aware that when you participate in a community platform, certain personal information (such as your name or phone number) may be visible to other members of that community in accordance with the platform’s functionality.

You may leave any community platform we operate at any time. Leaving a community platform will not affect your membership or your ability to receive core membership services.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements.

When your data is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure of your personal data

  • Object to or restrict processing in certain circumstances

  • Request data portability

  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us at hello@createmake.co.uk.

11. Cookies

Our website may use cookies to improve functionality and user experience. You can control cookies through your browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be published on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact: hello@createmake.co.uk.